Returns & Exchanges – Kemya Healthcare

For Individual Customers

At Kemya Healthcare, we want to ensure you receive the correct fit and product. We offer returns and exchanges within 30 days from the date of purchase.

To be eligible, products must:

• Be unused (only tried on for fitting purposes)
• Not be customized or altered
• Be in original packaging with all included materials

To start a return or exchange request, please contact us:
Email: info@kemya.co
Phone: +971 6 5399 336

Returns or Exchanges for Sizing Issues

If your product does not fit properly, you must contact us within 30 days of purchase to receive return instructions and a return authorization (RMA) number.

Once issued, the item must be returned within 15 business days. Returns without an authorization number may not be accepted.

Defective Products

If you receive a product with a manufacturing defect, please notify us within 90 days of purchase. Our team will review the issue and provide return or exchange instructions along with an authorization number.

Defective items must also be returned within 15 business days after approval.

Processing Time

Once we receive and inspect the returned item, exchanges or refunds will be processed within 2 business days.

Standard replacement shipping may be offered. Any expedited shipping requests will require additional payment.

Important Notes

• Returns that do not meet the above conditions may be rejected
• If rejected, items may be shipped back at the customer’s expense
• International orders may have different return conditions

For Clinics & Therapists

Exchanges for size are allowed if the product was ordered for a specific patient and the request is made within 30 days of purchase.

Orders containing multiple units (4 or more of the same item) may not be eligible for return or exchange.

All return or exchange requests must be approved in advance by contacting our support team to receive an authorization number.

Warranty

Kemya Healthcare products are covered by a 90-day warranty against manufacturing defects from the date of purchase.

This warranty does not apply to products that have been misused, improperly handled, or not used according to the provided care instructions.

Contact Us

If you need assistance with a return, exchange, or warranty claim, please contact us:

Kemya Healthcare
Address: C17, Nayli Complex, Area 13, SHJ, UAE
Email: info@kemya.co
Phone: +971 6 5399 336